You acknowledge that you do not have any statutory right to cancel a booking made for a Massage Treatment. However, you have a contractual entitlement to cancel any booking you have made with an Independent Therapist through us in the following circumstances and on the described terms.
Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Massage Appointment Time”) then the Independent Therapist will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via telephone on our dedicated line 44 (0) 7713093353 or at the email firstname.lastname@example.org
at least twenty-four (24) hours prior to the Massage Appointment Time; or
if the Massage Appointment Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (” Grace Period “).
If your cancellation of a booking is:
within twenty-four (24) hours of the Massage Appointment Time; or
after the Grace Period has elapsed
then unless the cancellation represents a Very Late Cancellation (as described below), the Independent Therapist will be entitled to retain (or charge, as the case may be) seventy per cent (70%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.
However, if your cancellation of a booking is within two (2) hours of the Massage Appointment Time and if applicable, the Grace Period has elapsed, the Independent Therapist will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation.
You will also be charged the full Treatment Fee by the Independent Therapist if you:
Cancel a booking other than as permitted above;
Attempt to cancel a booking on or after Massage Appointment Time; or
Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises.
A cancellation fee is charged in order to compensate the Independent Therapist because it is not reasonable to expect that Independent Therapist to be able to provide Massage Treatments at another booking where you cancel with short or no notice.
Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Therapist who is the principal in supplying the Massage Services.